Dear valued customer:
The COVID-19 outbreak has created a level of unpredictability for global businesses. We at Rhopoint Sourcing have reviewed our policies and implemented steps to minimise disruption to our customers, whilst ensuring the health and safety of our employees as our number one priority.
Our management team are continually monitoring the situation and want to reassure you that we are taking this matter extremely seriously. We follow guidance from World Health Organisation and the UK government to ensure business continuity for all our customers and employees. Rhopoint Sourcing would like to assure you that it is very much open for business at this time. We aim to provide all of our employees the safest working environment possible and have implemented the following steps:
- Remote working for all employees who are able to do so.
- All departments including Accounts, Administration, Sales and Customer Support remain contactable in the normal manner.
- Employees working within social distancing guidelines of at least 2 meters.
- Procedures are in place to include disinfecting and sanitizing high-touch and communal areas.
- All employees have been supplied with antibacterial hand gels and antibacterial handwash.
- All meetings have been restricted to conference or video calls.
- Review of material supply from product manufacturers to ensure continuity of supply to our customers.
- Control measures implemented for courier deliveries and despatching of customer orders.
In reaction to the government guidelines, the majority of our customer service staff are now working from home and have temporarily adjusted their working hours to suit. To ensure a quicker response to your queries please contact us via email rather than by phone using the appropriate address below:
Sales & Orders: [email protected]
Accounts Payable: [email protected]
Accounts Receivable: [email protected]
Marketing: [email protected]
Deliveries will continue to be sent from our warehouse using your preferred courier method or our standard UPS service. Any changes to this will be notified in advance of shipment.
Rhopoint Sourcing values your understanding, support and assistance at this current time of uncertainty and hope that your families and employees remain safe. Please do not hesitate to contact us if we can be of any assistance.